ej77 Privacy Policy

1. Introduction

ej77 ("we", "us", or "our") operates the website ej77.vip and provides online casino gaming and sports betting services primarily to players in Bangladesh. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our website, create an account, or use any of our services.

We take the privacy of our users seriously. This policy is written in plain English so that every player — whether based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or anywhere else across Bangladesh — can understand exactly how their data is handled. By using ej77, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

We collect information from you in several ways, depending on how you interact with the ej77 platform. The categories of information we collect are outlined below.

Personal Identification Information

• Full name, date of birth, and nationality (required for account registration and age verification — players must be 21 years or older).
• Email address and mobile phone number for account communications and two-factor authentication.
• Government-issued identification documents (NID, passport, or driving license) for KYC verification purposes, as required by our responsible gaming obligations.
• Residential address information in Bangladesh (city, district, and postal code).

Financial and Transaction Data

• Deposit and withdrawal transaction records including amounts in BDT, timestamps, and payment method identifiers (e.g., bKash account reference, Nagad reference, Rocket reference).
• Betting history, game activity records, wager amounts, and outcomes associated with your account.
• Bonus usage history, rollover status, and promotional participation records.

Technical and Usage Data

• IP address, browser type, operating system, device identifiers, and screen resolution collected automatically when you access the platform.
• Pages visited, session duration, click patterns, and navigation history within the ej77 platform.
• Log files, error reports, and diagnostic data used to maintain platform performance and investigate security incidents.

3. How We Use Your Information

ej77 uses the information we collect for the following specific purposes:

• Account Management: To create, verify, and manage your player account, including age verification (21+ only) and KYC compliance.
• Service Delivery: To process deposits and withdrawals via bKash, Nagad, Rocket, and Upay; to credit winnings; and to handle bonus and wagering requirement tracking.
• Customer Support: To respond to your queries, resolve disputes, and handle complaints submitted via our support email.
• Security and Fraud Prevention: To detect, prevent, and investigate unauthorized access, fraudulent transactions, match-fixing allegations, and other illegal activities.
• Platform Improvement: To analyze usage patterns, run A/B tests, and optimize game offerings, promotions, and user experience for players across Bangladesh.
• Legal Compliance: To comply with any applicable legal obligations, regulatory requirements, or lawful requests from competent authorities.

4. Sharing Your Information

ej77 does not sell your personal information to third parties. We may, however, share your information in the following limited circumstances:

• Service Providers: Trusted third-party partners who assist with payment processing (bKash, Nagad, Rocket), fraud detection, platform hosting, and analytics — all bound by confidentiality agreements.
• Game Providers: Game studios such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, and Microgaming may receive limited technical data (session IDs, bet records) required to operate their games on our platform.
• Legal Authorities: When required by law, court order, or a valid regulatory request, we may disclose personal information to competent authorities.
• Business Transfers: In the event of a merger, acquisition, or sale of platform assets, user data may be transferred to the successor entity, with notice provided to affected users.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not permit our service providers to use your personal data for their own purposes.

5. Cookies and Tracking Technologies

ej77 uses cookies and similar tracking technologies to enhance functionality and improve user experience. A cookie is a small text file placed on your device when you visit our site. Cookies help us keep you logged in, remember your game preferences, and understand how you navigate our platform.

Types of Cookies We Use

• Essential Cookies: Required for core site functionality, such as maintaining your login session and processing transactions securely. These cannot be disabled without affecting site performance.
• Analytics Cookies: Help us understand usage patterns, popular games (such as cricket betting, slots, and crash games), and areas of the site that need improvement. Data is aggregated and anonymized.
• Preference Cookies: Store your language preference, display settings, and notification choices to personalize your experience each time you visit.

You can control or delete cookies through your browser settings at any time. Disabling essential cookies may impair your ability to access certain features on ej77. For detailed guidance on managing cookies in your specific browser, please consult your browser's help documentation.

6. Data Security

The security of your personal data is a priority at ej77. We implement a range of technical and organizational measures designed to protect your information from unauthorized access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data in transit, secure server infrastructure, access controls limiting data visibility to authorized personnel only, and regular security audits.

Despite our best efforts, no method of transmission over the Internet or method of electronic storage is 100% secure. If you suspect that your account has been compromised or notice any unauthorized activity, please contact our support team immediately at [email protected].

7. Data Retention

We retain your personal information for as long as your account remains active or as needed to provide our services to you. If you close your account, we will retain your data for a period of five (5) years in order to comply with anti-money laundering obligations, resolve disputes, enforce our terms, and address any ongoing legal proceedings.

Technical and usage data (log files, analytics) is typically retained for twelve (12) months and then purged or anonymized. Cookie data is deleted in accordance with standard session expiry or browser-level deletion by the user.

8. Your Rights

As a user of ej77, you have the following rights with respect to your personal data. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request".

• Right of Access: You may request a copy of all personal data we hold about you, including the categories of data, the purposes for which it is processed, and any third parties with whom it has been shared.
• Right of Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it without undue delay.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations described in Section 7.
• Right to Restrict Processing: In certain circumstances (for example, while a dispute about data accuracy is being resolved), you may request that we limit how we use your data.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing carried out on the basis of our legitimate interests, unless we can demonstrate compelling grounds that override your interests.

We will respond to all legitimate data rights requests within thirty (30) days. In complex cases we may extend this period by a further thirty (30) days, in which case we will notify you of the extension and the reasons for it.

9. Third-Party Links

The ej77 platform does not contain links to external third-party websites. However, game providers integrated into our platform may operate under their own privacy policies for data generated within their gaming engines. ej77 is not responsible for the privacy practices of game studios whose software runs within our platform. We recommend reviewing the privacy policies of any provider whose games you play if you have concerns about how gameplay data is handled at the provider level.

10. Children's Privacy

ej77 services are strictly intended for adults aged 21 and above. We do not knowingly collect, solicit, or process personal information from anyone under the age of 21. If we discover that we have inadvertently collected personal data from a person under 21, we will delete that data immediately and close the associated account. If you believe a minor has registered an account on ej77, please notify us immediately at [email protected].

11. Payment Data and Financial Privacy

When you make deposits or request withdrawals through ej77 using bKash, Nagad, Rocket, or Upay, the transaction is processed by the respective payment provider under their own security protocols. ej77 does not store your full mobile banking PIN, OTP codes, or complete payment credentials. We only retain a transaction reference number, amount in BDT, timestamp, and the masked identifier of the payment account used.

All financial data is treated with the highest level of confidentiality and access is strictly limited to authorized finance and compliance personnel only. Transaction records are retained in line with our data retention policy in Section 7 above.

12. Changes to This Privacy Policy

ej77 reserves the right to update or modify this Privacy Policy at any time. When we make material changes to this policy, we will update the "Last Updated" date at the top of this page and notify registered users via email where the changes are significant. Your continued use of ej77 after such changes constitutes your acceptance of the revised Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting the personal information we collect. This policy was last reviewed and updated in January 2026.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how ej77 handles your personal data, please contact our Privacy and Data team. We are committed to addressing all legitimate privacy inquiries promptly and transparently.

Email: [email protected] — Response time: within 2 business days (Bangladesh Standard Time, UTC+6). For urgent data security concerns, please mark your subject line as "URGENT — Data Security".